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There are three plans available. Please see our plan comparison page for more details: https://webapp.autoauth.com/serviceCenterSignup

The first step is user signup. There is no payment until a user registers a service center (shop). This is done after logging in as a user.

Go to the AutoAuth home page at https://webapp.autoauth.com and click the Register button.

You will be taken to the registration form shown below:

You will need to create a unique username. The username must be at least 8 alphanumeric characters starting with a letter. Usernames are lowercase. Once you decide on a username you will enter the other fields including:
• First name
• Last name
• Email address
• Password
• Password confirmation

Once you accept the terms and conditions, click the “Signup” button. This will create your account and AutoAuth will send you an email to confirm your email address. You are required to click the link sent in email to confirm your email address. Once this is done, you can then log in to the AutoAuth portal to manage your account at the AutoAuth home page https://webapp.autoauth.com.

This completes the user signup process. There is no payment until a user registers a service center (shop). See the Service Center Registration FAQ section for information.

Use your web browser to go to the AutoAuth home page https://webapp.autoauth.com.

Enter the username and password that you created when signing up for the AutoAuth service, then click the “Login” button.

If you cannot remember your user name, you may also sign in using the email address associated with your account. If you forget your password, you can click on the “Forgot Password?” link to reset it.

Have you successfully signed up as a user?

If not, go to “How do I sign up?”

Do you know your username?

If not, go to “I forgot my username.”

Do you know your password?

If not, go to “I forgot my password.”

You are required to confirm your email address. Check your email for an AutoAuth account email verification link. You should have received this email when you registered. If you did not receive it or cannot find this email, you can click the “Resend Confirmation Link?” on the home page at https://webapp.autoauth.com

Use your web browser to go to the AutoAuth home page

Click “Resend Confirm Link” (above the Login button).

You will now be at the confirmation reset form.

You will need to enter the username (not email address) you created originally and then press the “Resend Confirm Link” button. AutoAuth will send you an email with the confirmation link. You must click this link to confirm your email address. Once you do this, you can log in into the AutoAuth portal and manage your account.

Use your web browser to go to the AutoAuth home page https://webapp.autoauth.com

Click “Forgot Password?” (above the Login button).

You’ll now be at the password reset form.

Keep the browser tab open! An email will be sent containing a confirmation code to use for resetting the password and you must keep the browser open to the page to enter the password reset code.

Enter and confirm your new password and enter the confirmation code that was sent in the AutoAuth email. Click the “Verify” button and you will be taken back to the AutoAuth login page where you can log in with your new password.

You can log in to your account using your email address instead of your username.

Once you successfully log in, you can click on your initials in the upper right corner and then on “My Profile” to view your username.

Log in to your account. Once logged in, you will be presented with links to either accept or reject an invitation to a shop.

You can select to accept or reject the invitation.

Usernames cannot be changed. If a different username is desired, then create a new account using the desired username but with a different email address.

Log in to your account.

Click on your initials in the upper right-hand corner.

Change your first and last name in the text boxes shown.

Click “Update” to save the changes.

Log in to your account.

Click on your initials in the upper right corner and click on “My Profile”.

If the update button is disabled, please check that the email address you typed in is valid.
Once valid, click “Update” to save the change.

Keep the browser tab open!

Check your email for a confirmation number.

Enter that number in to the AutoAuth browser tab from the previous step.

Click “Submit Confirmation Code”.

Your email address will be saved in the system.

Log in to your account.

Click on your initials in the upper right corner and click on “My Profile”

Under “Change Password”:

Enter your old password.

Enter a new password.

Verify the new password in the next field.

Click “Change Password”.

Your new password will be saved in the system.

If you haven’t registered as a user yet, go to “How do I sign up”?

There are three plans available. The fourth option, AutoAuth Enterprise Pro, is only available for businesses with a minimum of 200 tools. If you meet the requirements and would like more information, please contact us. Please see our plan comparison page for more details:

https://webapp.autoauth.com/serviceCenterSignup

To pay for service, first log in to your account. You will see a welcome to AutoAuth message. Click “Service Center Signup/Independent Technician Signup”

You’ll be taken to the Service Center registration form.

Enter a name for your shop. (This can be changed later.)

Enter your username. (This cannot be changed later.)

Enter your password.

Enter your Address, city, state, postal code, and country.

Enter your phone number.

Enter your credit card number.

Enter your expiration date of your card.

Enter the CVV number of your card.

After reading the terms and conditions, check the box that you agree to them.

Check the box at the bottom to confirm you are not a robot.

Click the “Signup” button at the bottom of the page.

You will now have “Tools” and “Shop Users” available in your menu, among several other options, at the left of the page as shown below:

The next step is to register your tool serial numbers. See the Tool Registration FAQ section for more information.

Contact your bank to ask why the transaction was declined.

Check that your card information is current and entered into the system correctly.

You may also try a different card.

If you’ve already paid before and wish to update your payment, see the Update Credit Card FAQ section for more information.

The system may be temporarily unavailable.

Please wait and try again at a later time.

After logging in as the shop owner, select “Tools” from the left menu.

Click the “+ Add Tool” button.

Select the manufacturer of your tool. If the desired manufacturer is not listed, please contact your tool supplier and request the proper selection to make for your specific tool.

Select the model of your tool. If the desired tool model is not listed, please contact your tool supplier and request the proper selection to make for your specific tool model.

Enter the serial number for your tool. If you’re not sure where to find the serial, or which characters to include, please contact your tool supplier and request the proper serial to register for your specific tool.

Click the “Add Tool” button. You may now see the tool in your list.

Note that a tool serial registered to a shop can be used by all registered shop users. However, a tool serial cannot be used by more than one shop.

After your tools are added to your shop account, they are authorized by AutoAuth to unlock the secure gateway on vehicles. There is no delay after registering your serial numbers. However, there may be further steps required with your tool before it is ready to unlock the gateway. For information regarding how to configure your tool, please reach out to your company. See our tool company contact section for contact information.

If your desired tool manufacturer or model is not listed, please contact your tool supplier and request the proper selection to make for your specific tool.

The number of tools a subscription can have registered will depend on the plan your shop has chosen.

For AutoAuth Standard: The limit is 5 tools.

For Standard Plus: The tool limit is the same as the user capacity. If the subscription has a user capacity of 6, the number of tools that can be registered is 6. The user capacity can be increased on the Shop Profile page. There is a hard limit of 200 tools.

For AutoAuth Enterprise: There is no limit.

Please see the plan comparison page for more details.

A serial number can only be assigned to one shop in the AutoAuth system.

Possible reasons for this message:

• The serial is already be added to your shop
• The serial was already added to another shop account

After logging in as the shop owner, click “Tools” from the left menu.

There you will find the table containing your tools, manufacturers, models, and serial numbers.

After logging in as the shop owner, click “Tools” on the left menu.

There you will see a table containing your tools.

Under the “Actions” column, click the trash can icon for the tools you wish to remove. You’ll be asked to confirm removal.

Note that before you can add a user to your shop, that user must first register for an account at autoauth.com

After logging in as the shop owner, click “Shop Users” from the left menu.

Click the “+ Add Users” button.

Enter the username of the account you want to add to the shop. Note that searching is performed by username, not by first or last name.

Click the “Search for User” button and await the results.

Do you see a match for the username, first name, and last name? If so:

• Click the “SEND REQUEST TO USER” button
• The selected user will receive an email to join the shop
• After logging in, the user can accept or reject the invitation

• Searching is performed by username, not by first or last name

This message means you have already sent an invitation to this user.

They may or may not have already accepted your invitation

Request that the user sign in and accept the invitation to join the shop.

Your user capacity will depend on the plan your shop has chosen.

For both AutoAuth Standard and Standard Plus: Upon initial shop registration, there can be up to 6 users including the shop owner account. The maximum user count can be increased by the shop owner account. See How can I increase the maximum shop user count?

For AutoAuth Enterprise: There is no limit.

After logging in as the shop owner, click on the Shop Profile (crossed wrenches) icon in the upper right, then click on “Subscriptions”.

Under the “Subscription” tab, there will be a row showing your current maximum shop user count.

The cost for increasing the user capacity will depend on the plan your shop has chosen.
For more information, see the plan comparison page:
https://webapp.autoauth.com/serviceCenterSignup

Select how many additional users you need above the maximum and click “Upgrade Users/Tools Capacity”.

You will be given a confirmation dialog. Clicking “Confirm” will increase your maximum user count at the rate shown at that time.

After logging in as the shop owner, click “Shop Users” from the left menu.

You will see a table showing all users that have been invited to the shop, along with their role and state:

Users that haven’t accepted their invitation yet will show with a state of “PENDING”.

Users who have accepted will show with a state of “ACTIVE”.

Users who are suspended will show with a state of “INACTIVE”.

Note that user management can only be accessed by the shop owner account.

After logging in as the shop owner, click “Manage Users” from the left menu.

You will see a table showing all users that have been invited to the shop, along with their role and state:

In the “Actions” column, there will be an icon shown as a blue circle with a slash through center. Select that to remove a user from your shop.

Note that user management can only be accessed by the shop owner account.

After logging in as the shop owner, click “Manage Users” from the left menu.

You will see a table showing all users that have been invited to the shop, along with their role and state:

Find the row with the user to deactivate.

In the “Actions” column of that user, click the suspend/deactivate button. The icon is a blue circle with a slash in the center.

That user’s state will change from “ACTIVE” to “INACTIVE”.

Note that user management can only be accessed by the shop owner account.

After logging in as the shop owner, click “Manage Users” from the left menu.

You will see a table showing all users that have been invited to the shop, along with their role and state:

Find the row with the user to deactivate.

In the “Actions” column of that user, click the suspend/deactivate button. The icon is a blue circle with a checkmark in the center.

That user’s state will change from “INACTIVE” to “ACTIVE”.

Login to your account.

Click on the “Shop Profile” (crossed wrenches) icon in the upper right hand corner and click on “Shop Info”.

Under the “Shop Info” tab, click and edit the text in the Shop Name text box.

Click “Save Changes”.

Your new shop name will be saved in the system.

Note that billing info can only be accessed by the shop owner account.

After logging in as the shop owner, click on the “Shop Profile” (crossed wrenches) icon in the upper right hand corner and click on “Manage Billing”.

Under the “Manage Billing” Tab, fill in the new card information and, click “Change Payment” (or “Reinstate Shop”, depending on your payment status.)

Your new credit card information will be saved in the system. You will only be charged when you are due for payment.

Note that billing info can only be accessed by the shop owner account.

After logging in as the shop owner, click on the “Shop Profile” (crossed wrenches) icon in the upper right hand corner and click on “Manage Billing”.

Your next billing date will be listed above the “View Payment History” button.

Note that billing info can only be accessed by the shop owner account.

After logging in as the shop owner, click on the “Shop Profile” (crossed wrenches) icon in the upper right hand corner and click on “Manage Billing”.

Under the “Subscription” column, you will find the “View Payment History” button. Click that for a list of payment receipts.

Click the “View Payment History” button for a list of payment receipts.

After logging in as the shop owner, click on the Shop Profile (crossed wrenches) icon in the upper right, then click on “Subscriptions”.

Under the “Subscription” tab, you will see a list of Inactive/Expiring Manufactures. From here, you can add a manufacture by checking the box, clicking Confirm, then click “Add/Reinstate Manufacturers” to complete the change.

Reports are available for AutoAuth Standard PLUS and Enterprise accounts.

After logging in, click “Reports” from the main menu on the left. You will see various stats about users and tools. The date range can be selected at the top of the page.

Reports are available for AutoAuth Standard PLUS and Enterprise accounts.

After logging in, click “Reports” from the main menu on the left, and then the “Shop Actions” tab. You will see a list of shop activity (User signup, tool registration, etc) that can be filtered by date, user, action performed, etc.

Reports are available for AutoAuth Standard PLUS and Enterprise accounts.

After logging in, click “Reports” from the main menu on the left, and then the “Tool Actions” tab. You will see a list of tool activity that can be filtered by date, user, tool serial, etc.

AutoAuth CRM is an online platform for managing your shop’s daily operation.  You can manage your customers, their vehicles, and any appointments you have with them all through AutoAuth CRM

AutoAuth CRM is free for the first 90 days, and then billed at $24.50 per month (billed monthly) after the trial period expires.  This is separate from your yearly subscription fee.  You will need to be subscribed to AutoAuth Standard Plus in order to subscribe to AutoAuth CRM.

Go to https://webapp.autoauth.com/upgradeToPlus/comparePlans to view the plan comparison page, and click on the option “Choose AutoAuth PLUS CRM” to sign up.

You can manage your AutoAuth subscriptions by clicking on the “Shop Profile” button (crossed wrenches) in the upper right corner of the screen and then clicking on “Subscriptions”.

On the left side of the screen, click on “Orders”, and then click on “Create Order”.

After that, you will see a screen where you can fill out the basic information for the work order. Assign a technician by clicking in the box, and you can select a customer by clicking on “Customer”. If it is a new customer, click on “Add Customer”. Clicking on the “Vehicles” box will allow you to select any of the customer’s saved vehicles, or you can add a new one.

Once that’s done, click on “Create Order” at the bottom of the screen to complete creating your work order.  Once it is created, you can click on “Manage Orders” and click on an order to view it or change its status.

Once that’s done, click on “Create Order” at the bottom of the screen to complete creating your work order. Once it is created, you can click on “Manage Orders” and click on an order to view it or change its status.

The AutoAuth Certified Technician program is a verification system to ensure that technicians working on vehicles have their identities verified. This ensures that sensitive repairs are only done by technicians that have been vetted and certified to use the AutoAuth system.

Currently, anyone accessing a Mercedes-Benz vehicle must be an AutoAuth Certified Technician. Moving forward, more OEMs will also have this requirement, as it is the best way to ensure that only certified technicians have access to a vehicle’s systems.

In order to become an AutoAuth Certified Technician, you must either be the administrator of a Shop, or be a user that has been added to a shop. Standard accounts must purchase a certification for each user, but AutoAuth Plus accounts come with 5 certifications automatically! Certifications can be purchased by clicking on the “Shop Profile” (crossed wrenches) icon in the upper right corner and clicking on subscriptions.

Click on “Add Tech Certifications” and select the number of certifications you would like to purchase (one for each user), and then click “Add Tech Certifications” to pay for them and have them added to your certification count.

After you’ve purchased certifications, click on your initials in the upper right hand corner of the screen and click on “My Profile”. This will bring you to the “My Profile” page.

In the section titled “AutoAuth Certified Technician Status”, type your text-capable mobile phone number into the appropriate field and click “Send Verification Code”. This will send a text message to your mobile device with a confirmation code. Enter that code into the box labeled “Verification Code” and click on “Submit Verification Code” to verify your phone number, and a green check will appear next to your number.

Once you have verified your phone number, click on “Verify ID Document” and use your mobile phone to scan the QR code and complete the verification process. Make sure you have your Photo ID ready, as you will need to take photos of your ID. Once you complete that process, you will see the “AutoAuth Certified Technician” logo appear in your profile and you are all set! Verification is instant, so there is no wait period and you can start using your tool right away.