Contact
CONTACT US
I have questions about using the AutoAuth service at webapp.autoauth.com.
Please check the FAQ below or call 888-830-AUTH (888-830-2884).
I have questions about using a tool or website other than webapp.autoauth.com.
For information on tool configuration, compatibility, errors, and other tool related topics, please contact the manufacturer. See below for contact information.
| Autel: | 855-Autel-US (288-3587) https://autel.com/ |
| AutoEnginuity: | 1-480-827-8665 |
| Belron: | 1-888-812-3275 |
| Bosch: | 1-855-BoschTech (1-855-267-2483) |
| CAS: | 1-877-263-4897 (Tech Support Ext. 4) |
| Launch: | 1-877-528-6249 |
| Mac Tools: | 1-800-MACTOOLS |
| Matco Tools: | 1-877-853-3738 |
| Mitchell: | 1-888-789-2602 |
| OTC: | 1-888-789-2602 |
| Safelite: | 1-888-812-3275 |
| Service Lane eAdvisor: | 1-866-484-4777 |
| Snap-On: | 800-424-7226
https://www.snapon.com/gateway https://www.snapon.com/diagnostics/us/Resources/CustomerCare.htm |
FAQs
An AutoAuth service center subscription is $50 per year for each service center (or independent technician). There is no charge per tool use.
The first step is user signup. There is no payment until a user registers a service center (shop). This is done after logging in as a user.
Go to the AutoAuth home page at https://webapp.autoauth.com and click REGISTER NOW.
You will be taken to the registration form shown below:
You will need to create a unique username. The username must be at least 8 alphanumeric characters starting with a letter. Usernames are lowercase. Once you decide on a username you will enter the other fields including:
• First name
• Last name
• Email address
• Password
• Password confirmation
Once you accept the terms and conditions, click the “Signup” button. This will create your account and AutoAuth will send you an email to confirm your email address. You are required to click the link sent in email to confirm your email address. Once this is done, you can then log in to the AutoAuth portal to manage your account at the AutoAuth home page https://webapp.autoauth.com.
This completes the user signup process. There is no payment until a user registers a service center (shop). This is done after logging in as a user.
Use your web browser to go to the AutoAuth home page https://webapp.autoauth.com.
Click the LOGIN button at the top right.
Enter your username and password that you created when signing up for the AutoAuth service. If you cannot remember your user name, you may also sign in using the email address associated with your account. If you forget your password, you can click on the “Forgot Password?” link to reset it.
Have you successfully signed up as a user?
If not, go to “How do I sign up?”
Do you know your username?
If not, go to “I forgot my username.”
Do you know your password?
If not, go to “I forgot my password.”
You are required to confirm your email address. Check your email for an AutoAuth account email verification link. You should have received this email when you registered. If you did not receive it or cannot find this email, you can click the “Resend Confirmation Link?” on the login page.
Use your web browser to go to the AutoAuth home page https://webapp.autoauth.com and click the LOGIN button at the top right.
You will be taken to the login form.
Click “Resend Confirm Link?” (under the Login button).
You will now be at the confirmation reset form.
You will need to enter the username you created originally and then press the “Resend Confirm Link” button. AutoAuth will send you an email with the confirmation link. You must click this link to confirm your email address. Once you do this, you can log in into the AutoAuth portal and manage your account.
Use your web browser to go to the AutoAuth home page https://webapp.autoauth.com and click the LOGIN button at the top right.
You will be taken to the login form.
Click “Forgot Password?” (under the Login button).
You’ll now be at the password reset form.
Keep the browser tab open! An email will be sent containing a confirmation code to use for resetting the password and you must keep the browser open to the page to enter the password reset code.
Enter and confirm your new password and enter the confirmation code that was sent in the AutoAuth email. Click the “Verify” button and you will be taken back to the AutoAuth login page where you can log in with your new password.
You can log in to your account using your email address instead of your username.
Once you successfully log in, you can go to the “Profile” tab to see your account information including your username.
Log in to your account. Once logged in, you will be presented with links to either accept or reject an invitation to a shop.
You can select to accept or reject the invitation. Once you accept invitations, the list of shops you are affiliated with will show as active in the table on your dashboard.
Usernames cannot be changed. If a different username is desired, then create a new account using the desired username but with a different email address.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Click the “Profile” tab to see your name fields.
Change your first and last name in the text boxes shown.
Click “Update” to save the changes.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Click the “Profile” tab to see your email address.
Change your email address in the text box.
If the update button is disabled, please check that the email address you typed in is valid. Once valid, click “Update” to save the change.
Keep the browser tab open!
Check your email for a confirmation number.
Enter that number in to the AutoAuth browser tab from the previous step.
Click “Submit Confirmation Code”.
Your email address will be saved in the system.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Click the “Password” tab.
Enter your old password.
Enter a new password.
Verify the new password in the next field.
Click “Change Password”.
Your new password will be saved in the system.
Service center registration is $50 per year.
If you haven’t registered as a user yet, go to “How do I sign up”?
Log in to your account. You will see a welcome to AutoAuth message. Click “Service Center Signup/Independent Technician Signup”
You’ll be taken to the registration form.
Enter a name for your shop. Note that this can be changed later.
Enter your username.
Enter your password.
Scroll down to the credit card fields.
Enter your credit card number.
Enter your expiration date of your card.
Enter the CVV number of your card.
After reading the terms and conditions, check the box that you agree to them.
Check the box at the bottom to confirm you are not a robot.
Click the “Signup” button at the bottom of the page.
Log back into your user account. You will now have “Manage Tools” and “Manage Users” available in your menu at the top of the page as shown below:
Contact your bank to ask why the transaction was declined.
Check that your card information is current and entered into the system correctly.
You may also try a different card.
The system may be temporarily unavailable.
Please wait and try again at a later time.
Log in to your account.
Select “Manage Tools” on the top menu.
Select the “Add Tool” tab.
Select the manufacturer of your tool. If the desired manufacturer is not listed, please contact your tool supplier and request them to add support for AutoAuth.com.
Select the model of your tool. If the desired tool model is not listed, please contact your tool supplier and request them to add support for AutoAuth.com.
Enter the serial number for your tool.
Click the “Add” button. You may now see the tool in your list, under the “Shop Tools” tab.
Note that a tool serial registered to a shop can be used by all registered shop users. However, a tool serial cannot be used by more than one shop.
If your desired tool model is not listed, please contact your tool supplier and request that they contact AutoAuth at https://infoautoauth.wpengine.com/partners to request that their tool(s) become AutoAuth Certified. Once your Tool Supplier is tested and interoperable with the AutoAuth Service, they will become AutoAuth Certified and added to the AutoAuth Certified List found in the AutoAuth Management Portal.
There is a limit of 100 tools.
A serial number can only be assigned to one shop in the AutoAuth system.
This serial number might:
- Already be added to your shop
- Already be added to another shop
Log in to your account.
After logging in, click “Manage Tools” from the top menu.
Under the “Shop Tools” tab, you will find the table containing your tools, manufacturers, models, and serial numbers.
Log in to your account.
Click “Manage Tools” on the top menu.
Under the “Shop Tools” tab, you will see a table containing your tools.
Log in to your account.
Click “Manage Users” on the top menu.
Click the “Add User” tab.
Enter the username of the account you want to add to the shop. Note that searching is performed by username, not by first or last name.
Click the “Search for User” button and await the results.
Do you see a match for the username, first name, and last name? If so:
- Click the “Send request to User” button
- The selected user will receive an email to join the shop
- After logging in, the user can accept or reject the invitation
- Searching is performed by username, not by first or last name
This message means you have already sent an invitation to this user.
They may or may not have already accepted your invitation
Request that the user sign in and accept the invitation to join the shop.
Upon initial shop registration, there can be up to 6 users including the shop owner.
The maximum user count can be increased at $2 per additional user. (See How can I increase the maximum shop user count?)
The maximum user count can be increased at $2 per additional user per year.
Login to your account.
Click “User Profile” from the top menu.
Under the “Shop Info” tab, there will be a row showing your current maximum shop user count.
Select how many additional users you need above the maximum and click “Increase Max Users”.
You will be given a confirmation dialog. Clicking “Confirm” will increase your maximum user count.
Log in to your account.
Click “Manage Users” on the top menu.
Under the “Shop Users” tab, you will see a table showing all users that have been invited to the shop, along with their role and state.
Users that haven’t accepted their invitation yet will show with a state of “PENDING”. Users who have accepted will show with a state of “ACTIVE”.
Users who are disabled will show with a state of “INACTIVE”.
Log in to your account.
Click “Manage Users” on the top menu.
Under the “Shop Users” tab, a table is shown containing all the shop users.
In the “Actions” column, there will be a blue circle with an “X” in the center. Select that to remove a user from your shop.
Log in to your account.
Click “Manage Users” on the top menu.
Click the “Shop Users” tab to see the table of all shop users.
Find the row with the user to deactivate.
In the “Actions” column of that user, click the suspend/deactivate button. The icon is a blue circle with a diagonal slash in the center.
That user’s state will change from “ACTIVE” to “INACTIVE”.
Log in to your account.
Click “Manage Users” on the top menu.
Click the “Shop Users” tab to see the table of all shop users.
Find the row with the user to deactivate.
In the “Actions” column of that user, click the suspend/deactivate button. The icon is a blue circle with a checkmark in the center.
That user’s state will change from “INACTIVE” to “ACTIVE”.
Login to your account.
If not already selected, click “User Profile” from the top menu.
Click the “Shop Info” tab.
Click and edit the text in the Shop Name text box.
Click “Change Shop Name”.
Your new shop name will be saved in the system.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Under the “Shop Info” tab, you may change your payment information in the text fields.
After making your changes, click “Change Payment”.
Your new credit card information will be saved in the system to save your changes.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Click the “Shop Info” tab
Your subscription end date will be shown on the “Saved Payment Info” line.
Log in to your account.
If not already selected, click “User Profile” from the top menu.
Under the “Payment History” tab, you will find “View Receipt” in the right column of the payment table.
