Contact

CONTACT

I have questions about using the AutoAuth service at webapp.autoauth.com

Please check the FAQ below or call 888-830-AUTH (888-830-2884).

I have questions about using a tool or website other than webapp.autoauth.com

For information on tool configuration, compatibility, errors, and other tool related topics, please contact the manufacturer. See below for contact information.

asTech: 1-888-486-1166https://astech.com/autoauth/
Ateq TPMS Tools LC: USA (English): 888-621-8767 (TPMS)Canada (English/French): 877-666-5325https://www.ateq-tpms.com/en-us/home/contact-support/
Autel: 855-Autel-US (288-3587)

https://www.autel.com/c/www/USgateway.jhtml

Belron: 1-888-812-3275

Bosch: 1-855-BoschTech (1-855-267-2483)

https://www.boschdiagnostics.com/ads-software/secure-gateway

CAS: 1-877-263-4897 (Tech Support Ext. 3)

https://oemtools.com/multi-line-scanners

COJALI: 1-305-960-7651

Toll-Free: 1 800 975 1865

https://www.jaltest.com/fca-us-secure-gateway/

Harbor Freight: 877-987-4248

https://www.harborfreight.com/securegateway

Hunter: 1-314-731-0000

https://www.hunter.com/adaslink-gateway

Innova Electronics: 800-544-4124

https://pro.repairsolutions.com/chrysler-secure-gateway

Launch: 1-877-528-6249

https://www.launchtechusa.com/securegatewaymodule

Mac Tools: 1-800-MACTOOLS

MAHLE Service Solutions: 800-468-2321https://www.servicesolutions.mahle.com/autoauth/
Matco Tools: 1-877-853-3738
Mitchell: 1-888-789-2602

https://www.mitchell.com/gateway

NEXIQ Technologies: 1-800-639-6774

https://www.nexiq.com/Product/SecureGateway

Opus IVS:
(Formerly AutoEnginuity)
1-480-827-8665

https://www.autoenginuity.com/secure-gateway-module-sgw

OTC: 1-888-789-2602

Safelite: 1-888-812-3275

Service Lane eAdvisor: 1-866-484-4777

Snap-On: 800-424-7226

https://www.snapon.com/gateway

https://www.snapon.com/diagnostics/us/Resources/CustomerCare.htm

TEXA: 855-200-8392

https://www.texausa.com/secure-gateway

THINKCAR: 1-909-321-5665

https://thinkcarus.com/pages/fca

Topdon: 1-833-629-4832

https://topdonusa.com/pages/fca-secure-gateway-access

 

 

FAQs


1. Pricing
What is the price for AutoAuth service?
2. User Sign up and User Account Management
How do I sign up?
How do I log in to my account?
I cannot log in to my account.
I received a “User is not confirmed” popup when trying to log in.
I registered but I didn’t receive a confirmation email.
I forgot my password.
I forgot my username.
How do I accept or reject an invitation to join a shop?
How do I change my username?
How do I change my first or last name?
How do I change the email address associated with my account?
How do I change my account password?
3. Service Center Registration
How do I register a service center (shop)?
My card was declined. What do I do?
I received a “Processor Network Unavailable” message.
4. Managing Service Center Tools
How do I add tools to my shop?
Why is my tool not available under the list of Manufacturers/Models?
How many tools can I add to my shop?
When trying to add a tool, I get a message: “This tool is already assigned to a shop!”
How do I view the tools in my shop?
How do I remove tools from my shop?
5. Managing Service Center Users
How do I add a user to my shop?
User is not found, even though they have already registered.
When searching for a user to add to a shop, I receive a message: “This user is already associated with this shop”.
After adding a user to my shop, their status says “Pending”.
How many users can I add to my shop?
How can I increase the maximum shop user count?
How do I view the users in my shop?
How do I remove a user from my shop?
How do I deactivate / disable a user in my shop?
How do I reactivate / enable a user in my shop?
6. Service Center Account Information
How do I change my shop name?
How do I update my payment info / credit card?
When does my subscription end?
How do I find my receipt/invoice?
7. Viewing Reports
How do I view Stats and Trends Reports?
How do I view the shop activity report?
How do I view the tool activity report?